Not receiving service after paying

[shaggstarman]

Can I please get some answers here because it's just sending me around in circles I'm sounding in my My wife paid the bill for the premium account on this particular Pandora account for xx@ and we still have not gotten our service and this is like the third month in a row this has happened to us 

Moderator Edit: Removed Personal Info, Edited title for clarity

[AdamPandora · Accepted solution]

@shaggstarman Sorry for the trouble you are having with your subscription.

I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent through your existing email case.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Bryan41]

I enrolled on June 1st and the funds were deducted but I have not been enrolled in the app

[latonyawilliams]

did they give you your money back