Paid for Pandora but still have to watch ads

[barisaxychik]

Hello,

I paid for Pandora and every time I open the site i have to watch an ad. And every so often in between songs. Please fix this.

Best wishes,

Jessica

Moderator Edit: Edited title for clarity

[AdamPandora]

@barisaxychik Sorry for the trouble you are having with your subscription.

I took a look on my end, and the Pandora account associated with your community profile is not currently upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!