Paid for subscription and still hearing ads

[Vanpeltsarah84]

I had one Pandora account. I paid the subscription just for it not to work and me still to have ads then I got another account thinking that I just messed up my last account or something so I started a new one. They said I was going to get a free trial never got a free trial and so I paid for the premium subscription then emailed Pandora support just for them to cancel my brand new subscription that I just made spending all this money on Pandora for me not to even be able to enjoy Pandora for one day. 
i’ve emailed customer support any thoughts on what I should do?

[AdamPandora · Accepted solution]

@Vanpeltsarah84 Sorry for the trouble.

I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Vanpeltsarah84]

I had an agent email me about my new Pandora subscription after emailing in a complaint about my old one not working so I had made a new one. It said I was gonna get a free trial, but I never got a free trial. I had to pay for it. I even paid for my old one to see if it would work. It still didn’t work after I paid for it so I went ahead and made the new one paid for it just for her to email me and cancel my new one even though I paid for it so now my new Pandora isn’t working and I need that to be reactivated or I need to be reimbursed that it’s the account for xx@

Moderator Edit: Removed Personal Info