Payment information is not valid error

[enmancil]

I'm trying to upgrade to Premium Family plan, but every time I try to put my credit card information in, I get an error message that says, "Payment information is not valid." Can someone offer assistance?

[AdamPandora · Accepted solution]

@enmancil I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!