Payment isn't working

[nlynnmiller]

My payment will not go through. My card is valid and I've had Pandora for some time now. This is getting really irritating.

[Slm90]

I keep getting a message that my payment has been declined. My card info is the same and there is no reason for the payment to be declined. How do I get this fixed

[AdamPandora]

@Slm90 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[batemanharris]

my payment is not going through. There is money on my account

[AdamPandora]

@batemanharris I do see you were able to successfully resubscribe to Pandora Plus through our website.

For future reference, if you ever run into any billing related issues, you can contact our support team directly for assistance here.

Thanks for being a part of the Community!

[DougI7]

I have tried three major credit cards and Pay Pal. I have tried three different browsers. I have restarted my desktop. Support insists that it's a bank problem. Nonsense! I give up. Pandora is far from the only music streaming service.

[DougI7]

UPDATE: I tried one more time and it worked! I have no idea why.  Support has sent no new messages. Did they fix something? Who knows. I'll be checking my accounts often to see what they may have done.

[Hqueen]

I’m running into the same issue using my iPhone/safari, I even contacted my bank and they said everything is good on their end. I’ve tried using my laptop (MAC/Google) and even using PayPal rather than my card and nothing is going through, it just says my payment information is invalid, and when I use PayPal it says something went wrong.

[AdamPandora]

@Hqueen I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!