@crowleyt Nice to see you around the community.
The Pandora account registered under that email address is not currently upgraded.
I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
@crowleyt Nice to see you around the community.
The Pandora account registered under that email address is not currently upgraded.
I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Thank you.
@Florann To clarify, did you also need help canceling your subscription?
If so, check out the accepted solution to this thread for instructions on how to cancel: Manage subscription: Direct Billed
I hope this helps!