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Premium Family - How to add accounts that are already upgraded

SJones1
Local Performer

Merge existing Plus & Premium accounts in to one new Family Plan account

We have 3 individual accounts. One premium, one plus and one free. I would like to merge those into one Family plan comprised of the 3 existing individual accounts, getting credit for the unused time of the existing paid accounts. How do I do this? Thanks. 

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@SJones1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
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Runaway16
Local Performer

I have 3 plans as well already on plus and I'm covering to the family plan. How do I get the invites to send? 

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AdamPandora
Community Manager
Community Manager

@Runaway16 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
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