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Problem accessing upgrade on my phone

daytrip01
Local Performer

Hi I just upgraded to the 5$ no ad version on my laptop. I also use Pandora on my phone. I can’t seem to access the upgraded version on my phone. Help please. I use Pandora primarily on my phone. 

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TannerPandora
Moderator
Moderator

Hi @daytrip01 Sounds like you may have more than one Pandora account. Could you confirm that you're signed in with the same account that you upgraded on your laptop?

You can find the active account on your mobile device by:

  1. Opening the Pandora app and selecting the Profile tab.
  2. Tapping the Settings gear in the upper right corner.
  3. Checking the email address next to the Account field.
  4. If this is not correct, scroll down and select Sign Out. Then log back in with the above email address and your Pandora password.

Hope this was helpful. Thanks for posting to community!

Tanner | Community Moderator

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