@kevingiovanni Sorry for the trouble.
I took a look and do see that you currently have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well.
To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case.
Let me know if you still aren't seeing their message on your end.
