RESOLVED: Student verification dropdown list doesn't populate

[NovaZelkova]

Hello,

My subscription is over (ads are back on) and I am trying to make my
student account now and the website is being a bit difficult. I rely
heavily on my playlists for sleeping, studying and running so I really hope
we can fix this as quickly as possible. I am on the verification process
and no colleges will pop up at all whether I put "Valencia," or even start
typing University. I think there may be a malfunction on the site. See
image below.

Hoping we can sort this out.

Thanks,
Jennifer

[image: image.png]

[AdamPandora]

Sorry for the trouble, @NovaZelkova.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[trb33]

I am trying to renew my student discount but it will not populate a list of colleges so i cannot select anything. If I just try to type in a college it errors.

[NovaZelkova]

Thank you so much!! 😄

[AdamPandora]

@trb33 I have created a ticket with our support team for you as well.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Pandora Update - 2/5/26:

Hi, everyone!

Thank you to everyone who reported this experience with the Student Plan upgrade process. We’re happy to hear that the issue now appears to be resolved. This thread will be marked as Resolved and closed to future comments.

If you encounter this problem again or notice a similar issue, please create a new post so we can take another look.

Thanks for being part of the Community!