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Renewing Premium not working

getty909
Local Performer

Hi. Recently had to get a new CC number due to some fraud charges, so my premium sub expired. I’ve updated payment method. Every time I try to renew my premium on my iphone it either just says connecting to the App Store for 5 minutes or so, or it will say “let’s get started” and will let me use Pandora as normal like I have premium sub for about 5 minutes and then pop up with a thing saying that my subscription has expired. I’ve deleted and reinstalled the app twice. I’ve tried on my account on two different phones. I’ve tried going to Pandora website on my computer and tells me I have to renew it through iTunes. I’ve tried doing that but don’t see any way to do it on the computer or iPhone through iTunes? Search for Pandora in iTunes and I get nothing.

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3 Replies

AdamPandora
Moderator
Moderator

@getty909 I do see you were able to successfully resubscribe to Pandora Premium through Apple shortly after posting to the Community.

Let me know if there is anything else we can assist you with.

Adam | Community Moderator

Let's share music in the Playlist Swap

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terrycmt
Local Performer

No it is not letting me renew.  I don't use Apple.  I have a lenova computer

It is still not letting me renew for no ads.  It does not take my credit cards (tried 2)

Theresa (Terry) Brown

 
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AdamPandora
Moderator
Moderator

@terrycmt You should be able to upgrade your account here.

Could you tell me a bit more about what is happening?

  1. Is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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