Sorry, your payment information is not valid. Please update your details.

[mrf1209]

I’m trying to upgrade to Pandora Plus on the Pandora website but keep getting the message “Sorry, your payment information is not valid. Please update your details”. I’ve tried several credit cards that I know are valid with no luck, and followed instructions I found on other posts describing the same issue. Please help.

[AdamPandora · Accepted solution]

@mrf1209 Sorry for any trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!