Sorry, your payment information is not valid error when updating CC

[glpietko]

Hi, my name is Gissela. I am trying to update my CC information, and it keeps giving me the following message. Sorry, your payment information is not valid. Please update your details.

Please can you help me?

[AdamPandora · Accepted solution]

@glpietko Check out the accepted solution to this thread for more information: Error Message: "Sorry, your payment information is not valid"

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!