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Still charged for Plus after upgrading to Premium

jsquires2001
Local Performer

I went from Pandora Plus to Pandora premium and I got a bill today where they're still charging me for the Pandora Plus after I've already paid a year's subscription to Pandora premium

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Moderator
Moderator

@jsquires2001I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Charlotte33
Local Performer

Hi Adam, I'm having the same issue. I upgraded from Pandora Plus to Pandora Premium and have continued to get charged for Pandora Plus. Could you help me please?

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AdamPandora
Moderator
Moderator

@Charlotte33 Nice to see you around the Community. 👋🏽

I do see you have an open case with our support team regarding this issue.

It looks like you were in the middle of chatting with our support team.

If you have any additional questions, please make sure to reply back directly to the email of your chat conversation that was emailed to you, and they will be happy to further assist.

Hope we continue to see you around!

Adam | Community Moderator

Let's share music in the Playlist Swap

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