cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Still hearing ads with Pandora Plus

Cmwinteriors
Local Performer

I have payed the fee but still receiving ads when i search an artist and play.  Plus subscription.  

Labels (1)
0 Kudos
59 Replies

Tylachic
Local Performer

Hello I pay annually however I am still asked to watch ads to go add free and lack premium upgrades

0 Kudos

AdamPandora
Moderator
Moderator

@Tylachic I moved your post over to this existing thread: Still hearing ads with Pandora Plus

I'm showing your account is currently upgraded to Pandora Plus.

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

AngelaG420
Local Performer

I have Pandora plus but when I try to listen to an individual song for my kid, it still plays ads throughout. I'd like to play a specific song without ads, and understood this to be included under Plus. It is beyond frustrating to calm a disgruntled child while driving when they just want to listen to a song with these ads.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @AngelaG420. 👋

Sorry for any confusion around Premium Access while having a Plus subscription. To keep everything organized. I moved your post over to this existing thread: Still hearing ads with Pandora Plus

Please check out the accepted solution for this thread.

You can also find out more about how these free sessions work in this article: Premium Access 

I hope this helps clarify. 🎧

*Use your mobile device only when conditions allow and as permitted by applicable law.
 
Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

mesmery
Local Performer

I upgraded our account to play in our restaurant without ads.  Everything was fine until the "trial" ended.  Today my FOH manager called me because it kept playing "upgrade to premium" ad and then cutting off saying someone else was listening...which was not the case.  Please advise, and let me know how to fix this or I will cancel and switch services. 

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @mesmery. 👋

Someone from our User Support team will be reaching out to you via email to offer further assistance with your inquiry. Please keep an eye out for their message soon and be sure to check your spam folder if you haven't received anything yet. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

genevargo
Local Performer

WHAT HAPPENED? 

Does anyone have a phone number? THX

mod edit: removed personal email

 
0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @genevargo. 👋

Unfortunately, we do not offer phone support, but we're happy to help over email or the via this thread.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

At this time, I do see that you're upgraded to Pandora Plus. Could you share a bit more about what is happening?

Let me know and I'll be happy to assist you. 🎧

 

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

genevargo
Local Performer

I plan on canceling my subscription, I can't talk to anyone!!

0 Kudos

AlyssaPandora
Moderator
Moderator

@genevargo Sounds like you're still having trouble. I will escalate your issue to a member of our User Support team. Someone will reach out to you via email to help. Please keep an eye out for their message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

skile18
Local Performer

I have Pandora plus monthly.  Still have adds.   What am I paying $4.99 a month for?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @skile18. 👋

Thanks for posting about this, and sorry for any inconvenience.

At this time, the email address associated with your Pandora account is registered to our free ad-supported service. That being said, you may have another account under a different email address. I've created a support case for you. Someone from our team will reach out to you privately via email to offer further assistance with your account and subscription. 

Please keep an eye out for their message soon. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

jfubar37
Local Performer

So basically wait and the fever will pass.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @jfubar37. 👋

Nice to see you around the community space.

Looks like you were previously upgraded to Pandora Plus but I do see that you enabled free sessions of Premium Access, which allows you to interact with an advertisement in order to listen to content on-demand. Accessing on-demand content with Pandora is only a feature of Premium. However, I do see that you've recently upgraded to Premium. That being said, you won't encounter these ads if you want to listen to content on-demand.

++

Premium Access: 

In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations.

We've updated your experience so that you have the ability to listen to content on-demand, without being a Pandora Premium subscriber. 

If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play.

If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium.

You can find out more how the free sessions work here: Premium Access

I hope this helps clarify. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

lilcrow
Local Performer

Paid for plus but pandora is still not working. Please help thanks

0 Kudos

AdamPandora
Moderator
Moderator

@lilcrow I moved your post over to this existing thread: Still hearing ads with Pandora Plus

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

genevargo
Local Performer
Need fone number
0 Kudos

AdamPandora
Moderator
Moderator

@genevargo While we don't offer phone support, we're happy to support through email, chat, and here on our Community.

If you'd prefer to reach out to our support team privately, you can send them a message directly through our help page here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

GPK9125
Local Performer

I just paid for Pandora Plus today and i am getting the message i need Premium.

     Does that mean i got to sign up for Premium and pay another $10.00

    If so what happens to the $5.00 i already paid and do i have to call in and cancel the Pandora Plus subscription first.

Logged in under my email account

Moderator Edit: Removed Personal Info

0 Kudos

AdamPandora
Moderator
Moderator

@GPK9125 I moved your post over to this existing thread: Still hearing ads with Pandora Plus

Prompts to upgrade to Pandora Premium:

It looks like these advertisements are getting triggered when you attempt to stream on demand content.

Since the ability to stream content on demand is only an option with Pandora Premium, you will first need to watch an ad in order to do so with your Pandora Plus subscription.

For a complete explanation, check out the accepted solution to this thread.

+++++++++++++++++++++++++

How to upgrade to Pandora Premium:

Upgrading to Pandora Premium is completely optional. However, if you are looking for a way to stream content on demand, then I would recommend doing so.

To upgrade to Pandora Premium on your Android device:

  1. Open the Pandora app and sign in (if necessary).
  2. Go to your stations list and tap the menu icon in the top left corner.
  3. Select Subscription. From here you can view your current plan, as well as your options for upgrading to Pandora Premium.

Please note: If you upgrade directly through Google Play, you will immediately be transitioned into Premium, and the unused portion of your current Plus subscription will be applied to that cost. Once you've used up the remaining value of your most recent Plus payment, you will be charged for your first month of Premium.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos