Sub cancelled but still working

[Brando72]

Google play store lists my subscription as cancelled (as of midnight last night) however i still have full premium access.  Upon visiting the pandora website, i noticed that my subscription there is still showing active for premium.  Why the delay?  When can i expect to lose access?

[AdamPandora · Accepted solution]

@Brando72 I do see you were able to successfully cancel your subscription through Google Play.

While it is still active, your subscription will end on your next renewal date, and your account will automatically revert back to the free service.

At that time, no charges will be made.

Hope this helps clarify.

[Brando72]

I cancelled 2 weeks ago. Renewal date was yesterday.  I wasn't charged.  I still have Premium access

[Brando72]

 

i just now took these screenshots

[AdamPandora]

@Brando72 It looks like you were in a grace period and your subscription was set to expire later today.

This being said, I had our support team manually end your subscription on their end.

Your account is now set back to the free service.

Hope this helps!

[Brando72]

Thanks AdamPandora!!!

[AdamPandora]

Always happy to help, @Brando72. 😎

[yt_exoticfn]

Same thing can you check for me pls

[AdamPandora]

@yt_exoticfn It looks like your account is upgraded via Apple.

Unfortunately, I don't have access to the Apple billing system, so I'm not able to tell whether you successfully disabled auto renewal. The best thing to do would be to revisit your Apple subscription page to check. You can view Apple's see or cancel your subscription steps for more info.

Alternatively, you could contact the Apple support team directly, and let them know that you'd like to verify that you have canceled the auto renewal on your subscription.

Hope this helps!