Subscription change without my permission

[Kayeshelle]

My subscription recently changed to Premium, Google Play, and monthly billing from Plus and annual billing. I did not agree to this and want it returned to the way it was. No! I will not cancel and re subscribe given the many years I've spend building my music collection. How this be corrected? 

[AdamPandora · Accepted solution]

@Kayeshelle I'm showing the Pandora account connected to your Community profile is currently upgraded with a monthly subscription to Pandora Plus through Google Play - not Pandora Premium.

If you are also seeing a charge for Pandora Premium by Google Play, then it sounds like you may have multiple accounts set up with Pandora.

I have created a case for you with our support team so that they can help look into this further.

They will be contacting you privately via email, so please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝