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Not receiving Pandora Premium through Apple after paying

MelB62
Casual Fan

I am paying via Apple, i have already fully deleted/reinstalled the app, verified my active Apple receipt, and my internal "Subscription" tab reflects Premium, but my playback features are entirely missing.  I’m paying for premium service, but I am still locked in on the free service. I do not have premium features available to me. I’ve done Every troubleshoot idea I can think of. I’ve used ChatGPT, I’ve used Google, etc. I’ve signed out and logged back in. I’ve deleted the app and reinstalled. I have reset my phone by turning it off and then back on again. What am I missing? My bank statement says that Pandora took payment. How do I fix this? 

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AdamPandora
Community Manager
Community Manager

@MelB62 Sorry for the trouble.

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)

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AdamPandora
Community Manager
Community Manager

@MelB62 Sorry for the trouble.

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your account.

I apologize for any inconvenience.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (5.26.26)
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