Trouble adding kids to family plan

[Outlaw-2222]

We are having the same trouble adding our kids to our family plan can someone please call us or help us out I hate paying for something that I can’t use

Moderator Edit: Edited title for clarity

[AdamPandora]

@Outlaw-2222 Sorry for any trouble.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[sketti_hotdog]

This was the reply I got back that didn’t help:

Your [family member] needs to first create an account for herself, once that's completed she can go back to the invite email so she can be added to your family plan.

Sent from my iPhone