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Unable to Upgrade Using Website

bz
Local Performer

Unsuccessful at renewing a gifted (complementary) subscription that will end on 6/20/21, so at Pandora.com I gifted myself an annual Plus subscription which will begin 6/20/21. 

I now wish to upgrade to Premium but Pandora indicates that Premium isn't available for my account.

I verified my military service and requested the military discount but was unsuccessful with that as well.

As a last resort I am attempting to cancel my subscription and start from scratch.  "Settings" to "Subscription brings only credit card information, no "Switch Plans" option.

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @bz. 👋

Sorry to hear that you're having trouble with this.

Looks like you've been in touch with a member from our User Support team to help with your account and subscription. They should follow up with you soon to offer further assistance.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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