Unable to accept family plan invites

[4Big562dogg]

I have sent a family member three invites, and he still unable to complete the process. I have been paying for the subscription for months now and I need a solution, please.

[AdamPandora]

@Cella429 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jconnell42]

Like a million other people, it seems, I sent my daughter an invite, and it still just shows pending.  Something this simple, should not be this hard.

[AdamPandora]

@jconnell42 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[farmet1]

I sent out two invites, one of which I know has been received and accepted, but my account still says pending, so we can't finish setting up their account/profile. Can someone help?

[AdamPandora]

@farmet1 I do see you've sent out two invitations so far.

This being said, there is no Pandora account registered under either of the email addresses you sent the invitations to.

Those two people will first need to create a new Pandora account with their personal email address before they can join your plan.

Once their accounts are created, they can then accept the invitation you sent them to join your plan.

If they continue to run into issues accepting the invitation after they create their account, please reply back to this thread and let me know.

[farmet1]

Thanks, we weren't sure how the process works. Is there a link for the
instructions?