Unable to accept family plan invites

[4Big562dogg]

I have sent a family member three invites, and he still unable to complete the process. I have been paying for the subscription for months now and I need a solution, please.

[denkyleg]

I have been trying to add a member to my family plan. When they click Accept Invite it goes to login screen yet they have not been able to add a password to log in and the invite remains Pending on my side

[AdamPandora]

@denkyleg It doesn't look like that person has created their Pandora account yet.

Please have them first create their account using the email address you sent the invitation to.

Once that is created, they should be able to accept the invitation, and join your plan.

Let me know if they continue to run into issues after creating their account.

[tyranskg]

Tanja did create her account so all seems good now.
Best regards.
Gaet Tyranski

[AdamPandora]

Happy to hear it, @tyranskg.

Enjoy the music!

[ASXLTMYJ]

I have tried to add family members.  When I send the invite, they click on it, and then it asks them to create a new account.  They do it, but it isn't linked to the family plan.  There is no other option besides "reset password" that also doesnt work.  

It looks like there are many many people that struggle with this process.

[AdamPandora]

@ASXLTMYJ I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Clint141]

I have the same issue as above.

[AdamPandora]

@Clint141 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jamilion]

I have the same issue with link not working. My wife and one daughter the links worked, my other daughter the link is not working for.

[TannerPandora]

Hi @jamilion 

Welcome to community!

Sorry for any trouble. I see your daughter's account that is having trouble. Can you tell me if she created the Pandora account before the invitation or after the invitation was sent? I'd like to pass along the experience to our engineering team for further review.

In the meantime, I was able to add her account manually to your Family subscription. If she's currently logged in and doesn't see a change, I recommend logging out and back in again.

[mgnetto]

Hi, I upgraded my plan to Family. I sent an invite to someone who has their own account. When I they get the invite, they click accept and are brought to a subscription sign up page. This is really frustrating and who the heck needs that right now. UGH. 

[AdamPandora]

@mgnetto I've manually added that user to your plan for you.

They should now be good to go as long as they log into the account you sent the invitation to.

If they run into any issues moving forward, please contact our support team here.

Thanks for being a part of the community! 

[torysmith]

I have sent an invite to my family member and they click accept but on my family page it still says invite pending and I can't get them their own profile or anything.

[AdamPandora]

@torysmith I do see you have sent one invitation so far.

This being said, it doesn't look like they have created a Pandora account yet with that email address.

Please have them create a new account using the email address you sent the invitation to, and they should then be able to join the plan.

If they still run into issues after creating their account, please reply back and let me know.

[elnino22782]

I am the one with the master account for the family plan. I invited my wife to join it with her separate account. When she tries to accept the invite it tells her that she is already subscribed but it only is showing the free version of her app. She still has ads and is not able to download songs. She has logged out and back in. Closed and reopened the app as well as restarting her phone. It's still shows that her invite is pending on my end too. Thank you in advance for the response. It seems like plenty of people are having this issue and hopefully there is an easy fix to this.

[AdamPandora]

@elnino22782 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[SteveC55]

I sent an invite to my spouse, who has a free account. Clicked on the "accept Invite" email on her phone and it opens a page that is titled Subscription and shows the info about the Family Plan subscription. When I check my Pandora account(the one that is paying the Family Plan subscription) it shows the invite as "Pending". Has she been added to my account? 

[Dengarou812]

I am having the same issue.  Very frustrating and am about to switch to a different source for music. 

I had to wait for my subscription to end to upgrade and now I can't upgrade.

Very annoying!

[markh66]

I have a family plan and I have tried to add family members. Wife and son. When I click on subscriptions and then manage family. I send them an invite to be added but when they click on the accept button in the email it says they already have a subscription but it still shows them as not accepting the invite. I am not sure what to do at this point. Please help.

[MariaPandora]

Hi everyone! Thanks for posting and sorry for the trouble.
__

@Dengarou812 , I have added on my end the accounts that were invited to your Family Plan.
__

@markh66 , I was able to add one of the accounts that were still had a pending invite, but it seems like there's no account under the other email address, so I created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!
__

@SteveC55 , I have added your spouse's account in my end, so it should stop showing as Pending and she should be able to listen on her account.

Let me know if she still has issues.