Unable to join premium family plan

[BabeAFett]

Need help. I’m trying to add someone to my family plan. He received the email and accepted it but it’s still not allowing him to be part of the plan. What am I doing wrong?

[AdamPandora]

@BabeAFett Sorry for the trouble you are having with your Premium Family plan.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!