Unable to switch to family plan after canceling subscription through Apple

[kianarayed]

Hi! 

I'm trying to upgrade to my family plan however it keeps saying that I am subscribed through itunes however my itunes account shows that it is expired. Can anyone help me figure this out? Thank you! 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@kianarayed I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!