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Weird premium notice

SANDYMCFARLIN1
Local Performer

Hi I got cut off in the middle of listening and the message that came up said something like your premium subscription has expired? I pay $8 a month it only gave the option for $12 or $5 w ads? Has the subscription gone up or do I need to updat my billing info?

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MariaPandora
Moderator
Moderator

Hi @SANDYMCFARLIN1 , thanks for posting!

I'm sorry for the trouble. It looks like your subscription failed to renew automatically because the payment was declined, so it expired. So you would need to upgrade back to get your Premium Mlitary Plan back.

Now, from the subscription options you mentioned, it sounds like you tried upgrading through the app instead of the website. The Military Plan, which is the one you had before it expired, is only available when upgrading trough the website, so if you try to upgrade from the app, you won't see that option available.

Finally, payment details can only be updated with an active subscription, so, since your subscription is currently expired, to update your payment info, you need to log in with the correct email on the Pandora website (not on the app) and upgrade your subscription back to the Military Plan. You’ll be able to enter your new payment details during that process (any applicable tax will appear in the order summary).

Let me know if you need any help and I'll be happy to assist. 


Maria | Community Moderator
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