When will my premium plus service be active?

[shnaps52]

I paid for the Premium Plus service yesterday (6/17/2026).  How long does it take the service to be active? Today (6/18), I was required to Watch Ad to listen to one of the collected albums.

Sam

[AdamPandora · Accepted solution]

@shnaps52 Sorry for the trouble you are having with your subscription.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[shnaps52]

Thanks Adam.  Unfortunately, I still have not heard from the Support team (6/18 @ 9:25am)

[shnaps52]

I am asked to Upgrade even at 9:45am.... 😞

[AdamPandora]

Sorry for the delay, @shnaps52.

I checked in with our support team and they mentioned they did send you an email not too long ago.

Please check your inbox and if you have any additional questions or concerns, you can reply back directly to the email that was sent to you.

Thanks for being a part of the community!