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family plan dissolving and individuals want to continue their accounts as is.

drmlm
Local Performer

So family plan account is about to dissolve. The added member wants to be able to keep the customizations of current account and not have to start over with a new account. My understanding is that the account managing the family plan will continue to have his account's music library the same because he is simply switching account type. How can an individual added to the family plan be able to keep their music library in tact as they move to an individual account?

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AdamPandora
Community Manager
Community Manager

@drmlm Nice to see you around the community.

Just to clarify, each member on a Premium Family plan should already have their own individual Pandora account. This means that even if you choose to end your current subscription, their stations, playlists, and other listening preferences stay with their personal account and won’t be lost. They will just need to resubscribe to Pandora Premium on their own.

I’ve gone ahead and created a support ticket for you. Our team will reach out to you directly via email to take a closer look, so please keep an eye on your inbox.

Thanks so much for your patience in the meantime!


Adam | Community Moderator
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