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iOS says subscription expired (but it hasn't)

Local Performer

Similar to, I had 3 members of my Family Plan account yesterday tell me that their Pandora iOS app told them that the Family subscription had expired.  I double checked -- our account doesn't expire until August.

Today, the issues are sporadic.  I'm not seeing these issues, but 2 other Family members are.

Here's what we were seeing:

Screenshot 2023-03-27 at 8.59.26 PM.jpeg

Are there any known issues happening at Pandora right now?

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Community Manager
Community Manager

@jsquyres From my end, I'm showing your Premium Family subscription is still active, so that message should not be appearing for anyone.

Can you please ask each of them to sign out of their devices, and then sign back into their upgraded accounts?

Let me know if they continue to experience issues with this.

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