Album playback stops on device

kathystoner
Local Performer
‎02-06-2020 05:09 AM

I have already looked through similar problems and there isn't a solution.  I have a Pandora Premium trial subscription but can't play an album all the way through.  It stops after one song.  And it doesn't matter what album it is -- none will play through.  This is not a good advertisement for staying with Pandora.

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator
‎02-06-2020 01:15 PM

Hi @kathystoner Welcome to community, thanks for posting!

Can you tell me a little bit more about the device this is happening on?

  • What is the make and model?
  • Is there an error message (if yes, what exactly does it say)?
  • What happens when the album stops? Does the playback stop or does it resume with content from another station or album?

Let me know and I'll investigate. Thanks!

Tanner | Community Moderator

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Christhemechani
Local Performer
‎04-15-2020 07:57 AM

I have the exact same problem was there a solution? 

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TannerPandora
Moderator
Moderator
‎04-15-2020 12:15 PM

Hi @Christhemechani! Thanks for posting to community.

Can you let me know which device this is happening on?

What happens when the album stops? Does the playback stop, does the counter appear to keep moving forward with no sound or does it resume with content from another station or album?

Let me know.

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Christhemechani
Local Performer
‎04-15-2020 03:13 PM

It just stops playing any music even though I have continuous playback checked. Then I have to walk across my shop and start a new song or put it on shuffle or a station. It’s on a windows 10 computer via app or webpage but works fine on my iPhone. It’s rather frustrating because I upgraded to premium just so I could play albums. 

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TannerPandora
Moderator
Moderator
‎04-16-2020 08:45 AM

Yeah that sounds super frustrating @Christhemechani, sorry about that.

I'd like to start a ticket and pass this on to our engineers for further investigation. 

To gather as much info about your experience, can you provide an example album that you've noticed this happening on?

  • Also, is the album part of your Collection? To confirm, you can sort your content by Albums to see collected albums. 
  • Have you experienced this same issue with any Playlists?

Thanks for the help! 

 

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damian2014
Local Performer
‎01-25-2022 06:10 PM

Pandora have to fix this problem

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