Buffering on Iphone

[genepizzolo]

I've had the Pandora subscription for more than 5 years, probably even more than that.  Recently, my credit card was changed which resulted in my account being closed so I re-opened a new account.  Ever since, I've had multiple issues with buffering (hardly ever before).  Sometimes I can't get into any station or playlist; other times some playlists just won't run.   I have deleted the app, turned off the phone multiple times, set it on Background App Refresh and Local Network, but still the problem continues.  This is really disappointing - please help.  

Gene

[MariaPandora]

Hi @genepizzolo , welcome to the Pandora community!

Sorry to hear about the trouble. 

Could you explain what's happening in more detail? The more information you can provide, the better I can help.

When this issue occurs: 

• Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
• Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
• Are you using a Bluetooth connection?

Additionally, please provide both your iOS and Pandora app versions:

• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know!