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Crashing iPhone 7

Kellilynnsmith
Local Performer

Got a new iPhone 7 yesterday. Played pandora for about an hour and now it won’t even load, just opens and crashes. What to do?

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Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hey there, @Kellilynnsmith. 👋

Sorry to hear that you're experiencing crashing during your listening sessions. Thanks so much for reporting this. To keep the community space organized, I moved your post over to the iOS section. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

Let me know if this helps, and whether you notice any error messages if the crashing persists. 📲


Alyssa | Community Manager
Join the discussion in Community Chat
Your turn: Q: What’s the most recent song you gave a thumbs up to?
Check out: Pandora for Creators Community
Join the Community Playlist: Autumn Country

Share yours: Q: What's your sound color?

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Kellilynnsmith. 👋

Sorry to hear that you're experiencing crashing during your listening sessions. Thanks so much for reporting this. To keep the community space organized, I moved your post over to the iOS section. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

Let me know if this helps, and whether you notice any error messages if the crashing persists. 📲


Alyssa | Community Manager
Join the discussion in Community Chat
Your turn: Q: What’s the most recent song you gave a thumbs up to?
Check out: Pandora for Creators Community
Join the Community Playlist: Autumn Country

Share yours: Q: What's your sound color?
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