Original Motion Soundtrack songs don’t play

[ShadowMaster]

I’ve had this issue for years and have posted here about it a few times. 

Songs in my playlists that are from original motion soundtracks don’t always play. Most of time they won’t play at all, other times I have to restart the app to get them to play. 

I pay for this service to work but it’s been years since I can confidently listen to certain playlists. I usually just switch to Apple Music which is looking like the way to go. 

[MariaPandora]

Hi @ShadowMaster ,

Thanks for reaching out, and I'm really sorry to hear you've been experiencing ongoing trouble playing certain songs from your playlists. I can understand how frustrating and disappointing this must be.

I'd like to take a closer look into what's happening and hopefully get a better understanding of the issue. When you have a moment, could you help me with a few additional details?

• Can you let us know the name(s) of the playlist you've been having trouble with?
• Could you share a few specific examples of songs that aren't playing?
• When you try to play one of these songs, what exactly happens?
  • Does the song appear selected but never start playing, does playback stop completely, or does Pandora skip to the next song?
• Does this happen when listening through both the Pandora app on your mobile device and our website at pandora.com?

I appreciate your patience and willingness to share these details. I know this has been a frustrating experience, and I'd like to better understand what's happening so we can investigate further

[ShadowMaster]

Can you let us know the name(s) of the playlist you've been having trouble with?

Disney Playlist primarily  

Could you share a few specific examples of songs that aren't playing?

Its easier to give you the songs that do play; Glenn Miller’s When you wish upon a start,  Julia Andrew’s My favorite thing,  Dock Van **ahem**,  Justin Timberlake, Taron Egerton, Celtic Woman, Peyton Parrish, Hugh Jackman, The Free Design all play. The rest of the playlist does not play.

When you try to play one of these songs, what exactly happens?

Nothing happens,  the song will come up but the play base doesn’t move, no sound occurs. In the past, I could restart the app once or twice and it’ll finally play but only for the one song not for the whole playlist. The restart trick no longer works.

Does the song appear selected but never start playing, does playback stop completely, or does Pandora skip to the next song?

 Nothing happens, please see above.

Does this happen when listening through both the Pandora app on your mobile device and our website at pandora.com?

Mobile app on my phone. iPhone 16e running the latest IOS.

I appreciate your patience and willingness to share these details. I know this has been a frustrating experience, and I'd like to better understand what's happening so we can investigate further.

thank you!

[ShadowMaster]

**ahem** Van **ahem**** that was a weird typo.