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Pandora stops playing when walking in neighborhood

JWH552
Local Performer

iPhone 14 Pro Max Pandora stops playing after 2 songs when I’m walking in the neighborhood.

This is a new problem as it always played throughout my 25-30min walk . It freezes and I’m unable to use it .

however, today when I walked back into my apartment complex I was able to play songs on Pandora . 

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3 Replies

AdamPandora
Moderator
Moderator

@JWH552 To clarify, does this only occur when you are streaming Pandora using mobile data when walking around your neighborhood?

It soudns like you are able to stream Pandora okay at home when on wifi.

In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

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JWH552
Local Performer

Good morning, I hope you are enjoying Labor Day by not working!

I solved my issue by switching ON the offline mode and Pandora worked during my entire walk this morning.

 I don’t recall having to do this on all of my previous walks and playing in my car , maybe it’s something new in Pandora .Any way, its all set .

One thing though , I played my Neil Young station and didn’t hear any of his songs during my 30 minute walk,, weird ? 

AdamPandora
Moderator
Moderator

@JWH552 I'm glad to hear switching to Offline Mode helped resolve your issue.

This being said, if you are only able to stream Pandora when in Offline Mode on your walks, then it might be due to low cellular signal in your area.

To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.

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