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Songs Skip in Offline Mode

C70729
Local Performer

Whats the cause for my Paid premium subscription downloaded offline listening skip songs???

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @C70729. 👋

To keep everything organized, I moved your post over to the iOS space of the Pandora Community. It sounds like your songs skip through without playing while you're in offline mode.

Troubleshooting:

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

Device Details:

If the skipping issue persists while you're in offline mode, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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