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iOS: App Suddenly Works on WiFi Only

SoulPhyreII
Local Performer

While listening to a station on Pandora with cellular data, it suddenly stopped playing.  I checked and use cellular data is selected I have plenty of data available.  I have rebooted the phone (didn't work). Uninstalled and reinstalled the app.  I have the lasted update for iPhone.  Pandora just only works with WiFi now.  Please help!

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

@SoulPhyreII Thanks for sharing those details. Looks like you're on an older version of the app.

Could you try updating to the newest version of the Pandora app (1910.2)?

To update the Pandora app on your iOS device on iOS 13 or newer:

  • Open the App Store application.
  • Tap your Apple ID icon in the top right corner.
  • Scroll down to the Pandora app. If an update is available, there will be an Update icon.

I hope this helps with the issue you're experiencing.

Feel free to let me know how it goes.

Alyssa | Community Moderator

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23 Replies

AlyssaPandora
Moderator
Moderator

@SoulPhyreII Let's go ahead and try some troubleshooting to see if we can fix that.

Please try the following steps from your iPhone:

  • Go to your iPhone Settings.
  • Tap on Cellular, then toggle Cellular Data off and back on.
  • Finally, ensure the Pandora app is toggled on under Use Cellular Data For.

Hope this helps!

Alyssa | Community Moderator

Let's talk music in Community Chat

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SoulPhyreII
Local Performer

Yeah I tried that also... didn't work.  I hate that I can't play Pandora in my car now. 😢

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AlyssaPandora
Moderator
Moderator

@SoulPhyreII Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

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SoulPhyreII
Local Performer

@AlyssaPandora wrote:

@SoulPhyreII Could you tell me more about your device?

  • Device & Generation: iPhone 6s Plus
  • Carrier: AT &T
  • iOS version: 13.1.3
  • Pandora Version: 1910.1

Let me know.


 

 

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AlyssaPandora
Moderator
Moderator

@SoulPhyreII Thanks for sharing those details. Looks like you're on an older version of the app.

Could you try updating to the newest version of the Pandora app (1910.2)?

To update the Pandora app on your iOS device on iOS 13 or newer:

  • Open the App Store application.
  • Tap your Apple ID icon in the top right corner.
  • Scroll down to the Pandora app. If an update is available, there will be an Update icon.

I hope this helps with the issue you're experiencing.

Feel free to let me know how it goes.

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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Stevel
Local Performer

Didn't  work

AlyssaPandora
Moderator
Moderator

Hi, @Stevel. 👋

Sorry to hear that you're having trouble with this.

Please try out the steps from my message here.

If you still have trouble after toggling the cellular data, let's try the standard steps for your iPhone. 

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know how it goes. 🎧

Alyssa | Community Moderator

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Cosay
Local Performer

I have to delete Pandora not working under my mobil network anymore,only with wifi.

i already try everything and still not working

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AlyssaPandora
Moderator
Moderator

Hi, @Cosay. 👋

Thanks so much for posting on this thread about your issue. Sorry for the continued trouble. I would like to report this issue to our engineers.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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PAS
Local Performer

I’m having the same problem. I have an 2020 IPhone SE with the latest iOS update. I’ve checked all of the cellular data as described in this thread. I deleted and reloaded the pandora app yesterday. I still can’t use the app with cellular data. 

AlyssaPandora
Moderator
Moderator

Hey there, @PAS. 👋

Sorry to hear that this is happening.

Thanks so much for reporting this. I've gone ahead and shared your experience with our engineering team on your behalf. 

Appreciate your patience while they investigate. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Beccalynn43
Local Performer

Did y’all find a solution to this because I’m having the same exact issue 

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AdamPandora
Moderator
Moderator

@Beccalynn43 I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

If this doesn't help, I would like to report your experience to our engineers.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Have you identified any other patterns or notable information?

Let me know. 🎧

Adam | Community Moderator

Let's share music in the Playlist Swap

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wariasr
Local Performer

Same trouble here. It had happened many times to me (not playing or loading while in cellular data). I have uninstalled/installed it several times, I have plenty of data, reboot the phone but none solved it, I have the latest OS(V14.6).  The "funniest" is that as soon I get connected to the wifi the song start playing.  Very sad that these types of bugs are still in the app. 

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AlyssaPandora
Moderator
Moderator

Hey there, @wariasr. 👋

Thanks for reporting your experience.

I would recommend checking out the troubleshooting steps from my post here - to see if that helps resolve the issue you're encountering. 

Should the issue persist, would you mind providing the following details about your device? I'd like to report this over to our engineering team if it continues to occur during your listening sessions.

  • Device & Generation: (e.g. iPhone 8, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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colonelgofish
Local Performer

I tried this and it did not work for me.  I like Pandora but guess I'll have to go elsewhere.  Sorry.

 

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AlyssaPandora
Moderator
Moderator

Hey there, @colonelgofish. 👋

Sorry to hear that you're running into this issue. It sounds like you've gone through the standard iOS troubleshooting steps as well as the steps below. 

  • Go to your iPhone Settings.
  • Tap on Cellular, then toggle Cellular Data off and back on.
  • Finally, ensure the Pandora app is toggled on under Use Cellular Data For.

Would you mind sharing more about your device so that I can report this over to our engineers?

  • Device & Generation: (e.g. iPhone 8, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Rick9
Local Performer

I also can’t get Pandora to play over cellular.  I tried all the troubleshooting steps and it still doesn’t work

pandora version 2108.1.1

iphone 11 running IOS version 14.8

network is mint

carrier is ultra/mint mobile 46.01

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AlyssaPandora
Moderator
Moderator

Hey, @Rick9. 👋

Thanks so much for trying the troubleshooting and for providing your device information. I've shared your experience and device details on an internal ticket with our engineering team.

We appreciate your patience while they look into this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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