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iOS: Crashing and Random Replay

Swins
Local Performer

Hey so for months, Pandora will crash when it reaches certain songs. (Randomly). The app will also put repeats and shuffle on without me hitting any buttons. I’ve tried to delete and reinstall but it keeps happening. 

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Swins. 👋

Sorry to hear that this is happening. I've gone ahead and enabled a trace on your Pandora account in case we need to share your experience with our engineering team.

Could you try uninstalling / reinstalling the Pandora app one more time using the steps below?

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know how it goes. 🎧

Alyssa | Community Manager
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