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iOS: Cuts off after half of a song and won't play in the background

Sassoisin
Local Performer

My app plays half of a song and cuts off and will not pay in the background

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1 Reply

AdamPandora
Community Manager
Community Manager

@Sassoisin I moved your post over to the iOS space since it sounds like you are only experiencing this issue on your iPhone.

Could you explain what's happening in more detail? The more information you can provide, the better we can help.

When this issue occurs: 

  • When the app is still open in the background, are you able to press play and resume music or do you need to close and relaunch the app to continue listening?
  • Are you listening to a station, album, playlist, or podcast? 
  • Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
  • Are you using a Bluetooth connection?


Additionally, please provide both your iOS and Pandora app versions:

  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)


Thanks for your help!


Adam | Community Moderator
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