iOS: Draining Battery

[warekl]

My IPhone 13 shows that 82% of my battery usage in the past 24 hours has been Pandora, and it is something that has been driving me nuts.

Occasionally the phone gets so hot that I have to take it out of my pocket and everything points to Pandora running in the background.

I have properly closed Pandora (swiping up to close the app) and have not used it in two days.

When I go into Pandora under Settings, everything is turned off except to use cellular data. This is now become an every day occurrence.

How can it be running in the background when it is closed? Has anyone had this experience and solved the problem? I'm on IOS 16.

[AlyssaPandora · Accepted solution]

Hey there, @warekl. 👋

Thanks for reporting this. Let's try uninstalling / reinstalling the Pandora app on your iPhone 13 device. 

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

++

Reporting + Device Details:

If you notice that the issue continues, could you please share your device details? I can report this on your behalf. It's helpful to know the following:

• Device & Generation: iPhone 13
• Carrier:
• iOS version: iOS 16
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

[warekl]

Uninstalling/reinstalling fixed the issue.
Thanks!!

Sent from my iPhone

[AlyssaPandora]

Awesome! Glad to hear those steps helped, @warekl.

Enjoy the tunes. 🎧