iOS: Endless Buffering

[Elehcim]

I’m experiencing endless buffering 

[MOHLovesAlaska]

@Julzdawn your welcome. I do have some computer tech background, some times I check out the troubleshooting posts to see if perhaps I can assist those in need of help. And no I do not work for Pandora, I just like helping others when, and if I can. I hope closing your background apps works for you. Take care and stay safe.

[tom8751]

buffering iphone

[AdamPandora]

@tom8751 I moved your post over to this existing thread: iOS: Endless Buffering

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

If the issue continues, could you share more details about your device to report to our engineers?

• Device & Generation: 
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Have you identified any other patterns or notable information?
• Do any other error messages pop up?

Thanks for working with me on this. 🤝

[Ladybug4385]

Is anyone else having trouble with pandora playlists and song they just keep buffering or not playing for apple phones?

[AdamPandora]

 moved your post over to this existing thread: iOS: Endless Buffering

@Ladybug4385 I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

If the issue continues, could you share more details about your device to report to our engineers?

• Device & Generation: 
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Have you identified any other patterns or notable information?
• Do any other error messages pop up?

Thanks for working with me on this. 🤝

[Ladybug4385]

No message pops up just doesn’t play any music no sound no nothing and I am on WiFi. I have the iPhone 11 Carrier is Verizon. 

[Meems18]

same! this is unacceptable! I have paid for this app for years and now endless buffering? smh

[AlyssaPandora]

Thanks for the follow up, @Ladybug4385.

This issue has been reported to our engineering team for you. 🎧

[AlyssaPandora]

Hi there, @Meems18. 👋

Sorry to hear that you're running into issues with buffering.

First, I would recommend uninstalling / reinstalling using these steps: iOS Troubleshooting

If you continue to have trouble, could you please share your device details? I can pass these along to our engineers:

• Device & Generation: 
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Have any other error messages popped up?

Thanks for reporting and for your help with this. 🎧

[Casper71]

No stations will play, constant buffering. App up to date, deleted and reinstalled; same problem. Tried all day with the same negative result. 

[AdamPandora]

@Casper71 I would like to report this issue to our engineers. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
   

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.

[chead2004]

Having the same issue with Pandora saying "Buffering... Your station will be right back".  Have tried all the same tips, turn off/on, delete app and reinstall.  Happening on both Wi-Fi and cellular.  

• Device & Generation: iPhone 13
• Carrier: AT&T 50.0
• iOS version: (Settings > General > About > Version) 15.4.1
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) 2204.1
• Have any other error messages popped up? NO

[MOHLovesAlaska]

@chead2004 most of the time buffering issues occur when the internet becomes congested with a high volume of internet traffic, much like a traffic jam at rush hour, when this occurs you "WILL" experience buffering issues, or you may get a pop up message saying you are no longer online. Every area in the United States as well as around the world have peak hours where internet traffic has a high volume of users logging on at the same time. The best solution is check with your ISP (Internet service provider) to see what you can do to improve your quality of online uninterrupted service during peak times. 

My ISP provides a booster box for an additional ten dollars a month, even during peak times I do not lose connection nor do I suffer buffering issues. 

You can also try to make sure everything on your device is up-to-date. I hope this information helps you. Take care and stay safe. 

[danielkwinton]

Yes.  It has been  buffering for more than a week. 

[AlyssaPandora]

Hey there, @danielkwinton. 👋

Sorry for any trouble this has caused.

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message other than buffering? If so, what does it say?

Let me know. 🎧

[Scrumpto]

I've had the same problem forever. It started when I upgraded from free to Premium.

I "may" have solved this. At least, I solved it on my phone a minute ago. Unfortunately, because the problem went away I can't test it to be sure of exactly what I did but try this.

I turned off wifi and cell on my iPhone. When I opened Pandora it asked me if I wanted to go into offline mode and I chose to do so and I think there was a refresh button at the top of the screen that I clicked.

With the app still open, I turned wifi and cell back on and hit that refresh button again. I may have closed the app and opened it back up again but the problem is gone. I checked my settings and offline mode is currently off.

If it happens again I'll test and repost. 

[AlyssaPandora]

Thanks for sharing that helpful tip, @Scrumpto.

Let us know if you continue to have trouble. 🎧

[Tmack]

Won’t stop buffering on my IPhone 

[AdamPandora]

@Tmack I moved your post over to this existing thread: iOS: Endless Buffering

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

If the issue continues, could you share more details about your device to report to our engineers?

• Device & Generation: 
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Have you identified any other patterns or notable information?
• Do any other error messages pop up?

Thanks for working with me on this. 🤝

[MikeI]

I also have a lot of Buffering and no music. I've avoided signing up for Pandora Plus, because of this issue and not wanting to pay for something I can get to work.