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iOS: Endless Buffering

Elehcim
Local Performer

I’m experiencing endless buffering 

 

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77 Replies

AlyssaPandora
Moderator
Moderator

Hey, @MikeI. 👋

Sorry to hear that you're running into the buffering issue.

First, I would recommend uninstalling / reinstalling using these steps: iOS Troubleshooting

If you continue to have trouble, could you please share your device details? I can pass these along to our engineers:

  • Device & Generation: 
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have any other error messages popped up?

Let me know how it goes. Thanks for reporting and for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

stevowes
Local Performer

Suddenly when I try to play a song on Pandora it just sets there buffering without playing.

I have deleted the app.  Reinstalled the app and the buffering still continues.

I have an iPhone 6s Plus.

I have tried both Wi-Fi and Cellular Data.

Solved: Just an update -- the above completely solved my problem and it has not come back. 

If you're still having trouble, make sure you try my solution as it solved the problem for me permanently. 

My Solution 

 

mod edit: merged comments

AlyssaPandora
Moderator
Moderator

Thanks so much for sharing your experience and solution, @stevowes. 👍

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

ron5010
Local Performer

I too am experiencing endless buffering after upgrading to iPhone 13. I don't see any actual responses with solutions, only that this will be report to 'engineering'. is engineering responding to each issue individually? After many years of subscribing, My subscription payment is due in a few days. This is very frustrating, for which I'm seriously considering cancelling, if I cant resolve quickly. Thank you!

Scrumpto
Underground
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AlyssaPandora
Moderator
Moderator

Hi there, @ron5010. 👋

Sorry to hear that you're having trouble with buffering. 

@Scrumpto resolved their issue by using these steps here.

++

Troubleshooting:

I've enabled a trace on your account in case we need to share this with our engineering team. I would recommend running through these steps: iOS Troubleshooting 

Often times, the troubleshooting steps help resolve the issue. If you continue to have trouble, it's helpful to know:

  • Device & Generation: 
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have any other error messages popped up?

Let me know. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

alcz
Local Performer

I'm having the same "always buffering" problem.  My device is an iphone SE running iOS 15.6.1.  My carrier is AT&T.  The Pandora version is 2208.1.

 

This problem started a couple of days ago.  I've deleted and reinstalled the app, toggled the cellular data tab and all of the other suggestions from the prior post.  Nothing has worked.  I've used Pandora for years without a problem.  Why now? 

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AdamPandora
Moderator
Moderator

@alcz To clarify, does the app only buffer when using cellular data?

Or does it also buffer when on WiFi?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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nonentity
Local Performer

Lately Pandora radio seems to buffer all the time. It takes forever to load when you’re trying to search for something. I’m an A/V tech I’ve tried everything in my power turning off Wi-Fi using only cellular using Wi-Fi when at home and not cellular. All my other apps work well and load as expected. I have been a customer for a very long time. Premium family subscription. Due to pressure from my kids and the fact that your service lately is poor i am considering leaving. 

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AlyssaPandora
Moderator
Moderator

Hey there, @nonentity. 👋

Sorry to hear that you're feeling this way and experiencing buffering. 

Based on your message, it sounds like you may already run through the standard troubleshooting here: iOS Troubleshooting

Could you tell me more about your device so that I can share this with our engineering team?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks so much for your help with this. 🎧
 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

nonentity
Local Performer
I am currently auditioning a different service.

Get Outlook for iOS<>
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AdamPandora
Moderator
Moderator

@nonentity I definitely understand your frustration.

We'd be happy to pass your feedback along to our engineering team so they can further investigate.

Could you tell me more about your device so that I can share your experience with them?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks again for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

mtboze
Underground

I have one station that is stuck on buffering on my iPhone, while other stations play fine, and this station plays OK on my MacBook.

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AlyssaPandora
Moderator
Moderator

Hi there, @mtboze. 👋

Does this happen in offline mode? Or, when you're listening to stations normally?

Also, do you receive any other error messages? If so, what exactly does it say?

Lastly, which station do you have trouble with?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

mtboze
Underground
Thanks for the reply, The problem went away after a half hour.

AlyssaPandora
Moderator
Moderator

No problem at all. Glad to hear that you're back to listening without any issues. 

If you notice anything else, please don't hesitate to let us know. Happy listening, @mtboze!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MusicFan7638
Local Performer

I'm sorry to hear Pandora only writes, "I'm sorry to hear that". I'm sorry to tell you I'm canceling my subscription. 

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AlyssaPandora
Moderator
Moderator

Hi everyone 👋

This thread is now closed as this is for older version of the Pandora app. If you're currently having trouble,  I would recommend uninstalling / reinstalling using these steps: iOS Troubleshooting

++

If you're using iOS 16 and on the Pandora app version 2208.2 or later, please post on this thread: iOS 16: Continuous Buffering

When posting, the following information is helpful to report your issue:

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks so much for your help with this! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport