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iOS: Endless Buffering

Elehcim
Local Performer

I’m experiencing endless buffering 

 

Labels (1)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Elehcim. 👋

Sorry to hear about the buffering you're experiencing.

I’ve enabled a trace on Pandora your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

++

If your issue persists after running through those steps, I can definitely share this with our engineering team once I have more details about your iOS device.

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

62 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Elehcim. 👋

Sorry to hear about the buffering you're experiencing.

I’ve enabled a trace on Pandora your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

++

If your issue persists after running through those steps, I can definitely share this with our engineering team once I have more details about your iOS device.

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

GeorgeB4
Local Performer

Now in my second week of "endless buffering".  Even after I uninstalled Pandora and reinstalled it!  I pay for No Ads each month, but never thought I'd be paying for No Music!  This has got to be fixed or I'm cancelling my subscription.  George B

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @GeorgeB4. 👋

I completely understand your frustration. I can share this to our engineering team on your behalf.

Would you mind sharing a few details about your device so that I can report this accurately?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Sbwardok
Local Performer

I just upgraded to the family plan from the no add individual. Now no matter where I am WiFi or full cell bars I just buffer. I’ve turned off and on and uninstalled and reinstalled NOTHING WORKS. 

AlyssaPandora
Moderator
Moderator

Hey, @Sbwardok. 👋

To keep everything organized, I moved your post over to this existing thread: iOS: Endless Buffering

It sounds like you've already run through the standard troubleshooting steps listed here:  iOS Troubleshooting

Would you mind providing your device information so that I can share your experience with our engineering team?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?
  • Do any other error messages pop up?

Thanks for your help with this. 🤝

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Elehcim
Local Performer
iPhone 8plus
I uninstalled the app & reinstalled it and all’s well
Thanks 🙏

Sent from my iPhone

Desmar7
Local Performer

My pandora (paid for subscription) has started to buffer daily.  Why is this happening?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Desmar7. 👋

Sorry to hear that you're encountering buffering. I moved your post over to this existing thread: iOS: Endless Buffering

Please check out my message about this issue here.

If the issue persists, would you mind providing the requested information in your next post?

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Julzdawn
Opening Act

I have experienced frequent buffering as well. It's incredibly frustrating!

I've deleted and re-installed the app... Updated my iOS to 15.0.2... Upgraded my phone from 11 to 13 pro... Switched from T-Mobile to Verizon... I'm using Pandora version 2018.1.1...

My other frustration (related?) is this... I listen to Pandora through my Sonos system when I'm home. If I leave the house and get in the car I get messages that someone else is listening to my Pandora over and over again. I understand that I have a single-user license you're protecting your rights, but I am only one person listening. I'm not violating, yet I pay a steep price in constant interruptions that require my attention to deal with while I should be focused on driving. More recently, I get endless buffering while I'm in the car so Pandora becomes entirely unusable.

I pay monthly for this service. And I pay monthly for this frustration. I'm not sure how much longer I will be willing to do so. I've hung in this far because you are THE BEST at aggregating music to my taste. I would hate to walk away from that, but the frustration is pushing me in that direction.

Please retain this long-time subscriber! Thank you.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Julzdawn. 👋

Thanks so much for posting about your experience, and sorry to hear that you're having trouble.

Sonos Error:

There was a bug that allowed more than one stream while using a Sonos device that has since been fixed. While you can group your Sonos speakers to allow for a single Pandora account to be heard in multiple locations, only one stream (a single station, playlist, etc.) can play across the grouped speakers at the same time. In the meantime, I've shared your feedback with the appropriate party on your behalf.

++

iOS Buffering:

When you experience the buffering on your iPhone device, are you you listening to a station, album, playlist?

Let me know, and I can report this buffering issue over to our engineering team. 🎧

*Use your mobile device only when conditions allow and as permitted by applicable law.
 
Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Julzdawn
Opening Act
Thank you for your response.

My challenge with Sonos is that if I don’t remember to turn it off before I leave the house, I can’t use Pandora in my car without constant interruptions. The multiple streams hasn’t been an issue as I usually Plato all speakers with the same stream.

I never listen to a Albums, but buffering issues happen with both playlists and stations.

I’m hoping I can find resolve soon. I am losing my patience.

AlyssaPandora
Moderator
Moderator

@Julzdawn Thanks for the follow up. I've shared your feedback and experience with our engineering team on an internal ticket we have open. 

If you haven't already, I would recommend upvoting this existing feature request as it sounds like you may be interested in seeing this option implemented: Someone else listening - Show what other device is being used

Other listeners have also requested the ability to manage their devices from their Pandora accounts.

We appreciate your patience while our engineers investigate the buffering issue.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

mshasselle
Local Performer

I can’t get Pandora to play on IPhone11 all of sudden. All it tells me is “buffering your station will return shortly”. This has been happening for several days now. I’ve looked at other message dating back to last year and tried to uninstall and reinstall Pandora on my IPhone 11. What can I do now???

MOHLovesAlaska
Diamond Certified

@mshasselle I have found this to helpful for me, perhaps it may be for you as well. 

Why Does Pandora Keep Buffering?

When you experience buffering issues while listening to Pandora, the problem is probably not with the Pandora app or servers. The problem is probably with your device.

When you are streaming music your device is asking for data to be sent from Pandora’s servers to your device. But, if your signal fluctuates or suddenly cuts out, the data your Pandora apps needs to deliver the music you want never gets to your device.

When the Pandora app is buffering, it is waiting to get enough data to continue playing the song. Music is usually data intensive. The worse the signal, the more buffering has to happen.

The Easy Solution to Slow Streaming Audio

Speedify solves the problem with constant Pandora buffering by unleashing the full capabilities of your mobile device. By default, IOS and Android devices only connect to the internet through one connection at a time. You are either connected through cell signal or through Wi-Fi.

Speedify allows your device to connect to the internet using Wi-Fi and cell signal simultaneously. It increases the bandwidth you have available for streaming music.

 

The Speedify app works on IOS and Android devices. It doesn’t require any technical skill to install and use. Once you have it set up, Speedify runs in the background. It monitors your internet connections and routes data with two goals in mind. First, it tries to use Wi-Fi whenever possible instead of expensive cell bandwidth. Second, it routes data to ensure the fastest internet connection possible.

It also has auto-failover. When Speedify detects a signal is weak or spotty, it reroutes all the data through the remaining connection to give you a smooth, uninterrupted flow of music. Once the other connection is available again, Speedify automatically begins using it.

Speedify Does More Than Just Speed Up Pandora

Speedify is the best mobile VPN platform in the industry. In addition to monitoring your mobile device’s internet connections, it also encrypts all the data sent and received by your phone. Unlike other VPN services, Speedify was designed for speed, security, and reliability.

When you use Speedify you are not only getting faster Pandora streaming, you are also getting a secure connection. Speedify keeps your private information safe and protects you from snooping ISPs, hackers, and other cyber threats.

Speedify has also been rigorously tested to ensure it won’t drain your battery. The app not only works to speed up your Pandora connection, but it will also improve the performance of all your other internet-dependent apps as well.

If you love listening to music, you don’t ever want it to stop playing. Download Speedify, and enjoy a buffering-free Pandora experience.

Take care and stay safe. 

MOHLovesAlaska

MarathonMann
Local Performer

Device: iPhone Xr

Carrier: Verizon

Pandora Version: 2108.1.1

Connected to Wi-Fi

No other patterns

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @MarathonMann. 👋

Thanks so much for posting your device details. I've shared this with our engineering team on your behalf.

++

Hi, @mshasselle. 👋

Sorry to hear that you're having trouble. 

It sounds like you've already run through the standard troubleshooting steps listed here:  iOS Troubleshooting

Would you mind providing your device information so that I can share your experience with our engineering team?

  • Device & Generation: iPhone 11
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?
  • Do any other error messages pop up?

Let me know. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MarathonMann
Local Performer
  • Device & Generation: iPhone XR
  • Carrier: Verizon
  • iOS version: 15.1
  • Pandora version: 2108.1.1
  • Are you connected to Wi-Fi or cellular data when this is happening? WiFi
  • Have you identified any other patterns or notable information? No
  • Other error messages? No

What is my next step?

Thanks.

AlyssaPandora
Moderator
Moderator

Thanks again for sharing those details, @MarathonMann. At this time, I've reported your experience and device information to our engineering team on an internal ticket we have open. We appreciate your patience while this issue is investigated. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

abba6626
Local Performer

Hi I have new I phone 13 pro . The pandora app just keep buffering 

0 Kudos