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iOS: Endless Buffering

Elehcim
Local Performer

I’m experiencing endless buffering 

 

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi there, @Elehcim. 👋

Sorry to hear about the buffering you're experiencing.

I’ve enabled a trace on Pandora your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

++

If your issue persists after running through those steps, I can definitely share this with our engineering team once I have more details about your iOS device.

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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8 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Elehcim. 👋

Sorry to hear about the buffering you're experiencing.

I’ve enabled a trace on Pandora your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting

++

If your issue persists after running through those steps, I can definitely share this with our engineering team once I have more details about your iOS device.

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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GeorgeB4
Local Performer

Now in my second week of "endless buffering".  Even after I uninstalled Pandora and reinstalled it!  I pay for No Ads each month, but never thought I'd be paying for No Music!  This has got to be fixed or I'm cancelling my subscription.  George B

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AlyssaPandora
Moderator
Moderator

Hey, @GeorgeB4. 👋

I completely understand your frustration. I can share this to our engineering team on your behalf.

Would you mind sharing a few details about your device so that I can report this accurately?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Thanks for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Sbwardok
Local Performer

I just upgraded to the family plan from the no add individual. Now no matter where I am WiFi or full cell bars I just buffer. I’ve turned off and on and uninstalled and reinstalled NOTHING WORKS. 

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AlyssaPandora
Moderator
Moderator

Hey, @Sbwardok. 👋

To keep everything organized, I moved your post over to this existing thread: iOS: Endless Buffering

It sounds like you've already run through the standard troubleshooting steps listed here:  iOS Troubleshooting

Would you mind providing your device information so that I can share your experience with our engineering team?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?
  • Do any other error messages pop up?

Thanks for your help with this. 🤝

Alyssa | Community Moderator

Let's talk music in Community Chat

Elehcim
Local Performer
iPhone 8plus
I uninstalled the app & reinstalled it and all’s well
Thanks 🙏

Sent from my iPhone

Desmar7
Local Performer

My pandora (paid for subscription) has started to buffer daily.  Why is this happening?

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AlyssaPandora
Moderator
Moderator

Hey, @Desmar7. 👋

Sorry to hear that you're encountering buffering. I moved your post over to this existing thread: iOS: Endless Buffering

Please check out my message about this issue here.

If the issue persists, would you mind providing the requested information in your next post?

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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