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iOS: Find Friends no longer show friends or friend's info

lnachbor1
Underground

Im having this same problem I cannot see anyone’s thumbs up anymore 

also when I click on their thumbprint station it only plays mine 

Moderator Edit: Merged comments

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11 Replies

AdamPandora
Community Manager
Community Manager

@lnachbor1 I moved your post over to the iOS space.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!


Adam | Community Moderator
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lnachbor1
Underground
Did you get it figured out ?
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GrognerMcKay
Local Performer

My profile says I'm not following anyone

I have 19 followers, several of whom I have followed back. But my profile screen says I am following 0 people, and when I click on "0 following," it jst give me the "Find Friends" button, even though I've repeatly search friends' email addresses and added them as friends.

TannerPandora
Moderator
Moderator

Hi @GrognerMcKay 

Welcome to community!

I'm happy to pass this along to our engineering team for further review and investigation. Can you please confirm your Pandora and iOS version.

Thanks for your patience in the meantime!


Tanner | Community Moderator

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GrognerMcKay
Local Performer

The app now correctly shows me as following people, so it appears to have been a lag issue that resolved overnight. But I did spend a a lot of time trying to fix it before that (logging in and out, uninstalling and reinstalling the app). I'm on iOS 17.5.1 with Pandora version 2406.1.

TannerPandora
Moderator
Moderator

Thanks for the follow up, @GrognerMcKay Just wanted to check and make sure your profile it's still showing correctly for you. Thanks!


Tanner | Community Moderator

>> Join the Challenge!
>> The Listener Lounge: February
>> Follow us on X (formerly Twitter) @PandoraSupport
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RayG_007
Local Performer

Having problem getting the find my friend to work. I enter email and every email I try says not found. Not even my own pops up. 

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AdamPandora
Community Manager
Community Manager

@RayG_007 I moved your post over to this existing thread: iOS: Find Friends no longer show friends or friend's info

Your feedback has now been passed along to our engineering team.

Thanks for your patience in the meantime!


Adam | Community Moderator
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caseyakenny
Local Performer

Despite my profile being public, friends are not able to find me. I am also unable to find them too.

Created a pandora premium account. 

Ensured my profile was public. 

Had my friend who is also premium account holder look me up via email. 

He could not find me. 

We looked at his profile and it is also set to public. 

I tried to find him using his email. 

I was unable to find him. 

We used the exact email addresses as displayed in our profile settings. 

He has an android and I have IOS. 

Please help! 

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AdamPandora
Community Manager
Community Manager

@caseyakenny I moved your post over to this existing thread: iOS: Find Friends no longer show friends or friend's info

I've passed your information along to our engineering team as well.

We appreciate your patience in the meantime.


Adam | Community Moderator
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caseyakenny
Local Performer

Have we come up with a solution for this? It seems this has been an ongoing problem for over a year if this thread is correct and nobody has received a solution. 

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