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iOS - Lost app

Ccn
Local Performer

My pandora icon has disappeared from my phone. I can find it in aps ( the cloud) but cannot access the music. 

Moderator's edit: changed title for clarity.

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MariaPandora
Moderator
Moderator

Hi @Ccn , thanks for posting and welcome to the Pandora Community!

It looks like the app may have been accidentally uninstalled from your device. It may still be on your cloud but not on the phone. To verify if this may be the situation please try to install the app again, making sure to tap the little cloud icon (or the Free button) on the Pandora screen in the App Store.

If the Pandora screen shows an 
Open button, then the Pandora app is still installed on your device and you just need to find it. To do this, go to the App Library and enter Pandora in the Search field.

If the app is not showing up after verifying it is installed and searching on the app library, check whether you have any age restrictions set on your device. Pandora is "unrated", so if you have some restrictions set, it simply won't appear even when installed.

To learn more visit the Apple user guide page. 


Maria | Community Moderator
New to the Community? Introduce yourself here

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MariaPandora
Moderator
Moderator

Hi @Ccn , thanks for posting and welcome to the Pandora Community!

It looks like the app may have been accidentally uninstalled from your device. It may still be on your cloud but not on the phone. To verify if this may be the situation please try to install the app again, making sure to tap the little cloud icon (or the Free button) on the Pandora screen in the App Store.

If the Pandora screen shows an 
Open button, then the Pandora app is still installed on your device and you just need to find it. To do this, go to the App Library and enter Pandora in the Search field.

If the app is not showing up after verifying it is installed and searching on the app library, check whether you have any age restrictions set on your device. Pandora is "unrated", so if you have some restrictions set, it simply won't appear even when installed.

To learn more visit the Apple user guide page. 


Maria | Community Moderator
New to the Community? Introduce yourself here
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