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iOS: Pandora App Freezes / Doesn't Respond

Brizzle
Local Performer

When I try to select music to listen to lately, regardless if I select a single song, a station, create a station, etc. it’s like the app will not respond at all. I have logged out and log back in already twice. I refuse to continue to do this every single time. There has to be another way. Should I delete the app from my iPhone and reinstall it? I have an iPhone 13 Pro Max.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @Brizzle. 👋

Thanks for reporting your recent experience with the Pandora app. Sorry to hear that you're having trouble.

Are you receiving any error messages? If so, what exactly does it say?

++

iOS Troubleshooting:

In the meantime, I would recommend uninstalling / reinstalling the Pandora app to see if this helps resolve the issue you're experiencing. You can use these steps or view the steps below.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know how it goes. 🎧

Alyssa | Community Moderator
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