iOS: Shuts Off After Every Song

[alimendez]

shuts off after each song on upgraded account

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @alimendez. 👋

I moved your post over to the iOS space in the community as it looks like you may be using an iPhone device.

• Could you confirm the exact device you're using?
• Also, have you noticed any error messages when the music stops?
• Are you using another app when this happens?

Let me know. 🎧

[Dowgrr]

Shuts off after every song

[AlyssaPandora]

Hey there, @Dowgrr. 👋

Sorry for the continued trouble. I've taken a look and it appears that you may be using an iPad device when this happens. 

Looks like you're upgraded to Plus but you've enabled a complimentary session of Premium recently. Premium access sessions allow you to listen to on-demand content and will go back to your original Plus experience.

You can find out more about how these free sessions work here: Premium Access

++

Could you share a bit more about what is happening?

• Does this happen when you're listening to a station, album, playlist, or individual song?
• Have you received any error messages? If so, what exactly does it say?

Let me know. 🎧