Hi @ThadH , can you tell me more about this?
These issues only happen when offline correct?
Also, I understand that you already tried some troubleshooting steps. Can you tell me about the steps you tried?
Did you tried to uninstall and re-install?
Also, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.
Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.
If you already tried these steps, please let me know.
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Hi @ThadH
Thanks for providing that info and for trying the troubleshooting steps.
I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.
Thanks for your patience in the meantime!
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