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iOS: Songs skipping while phone is locked

Kaldr
Local Performer

When I’m listening to music if my phone screen is locked and off then when a song finishes it just constantly skips through the playlist without playing any songs until the screen turns back on. I’ve already tried restarting my phone and uninstalling and reinstalling the app

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hi, @Kaldr. 👋

Thanks for reporting your experience, and sorry for any inconvenience this has caused. 

Looks like you're a Premium subscriber. Does this issue occur when you're listening in offline mode?

If so, we do have this existing thread: iOS: Tracks skip when phone screen is locked while in Offline Mode

++

For troubleshooting, a good place to start is here: iOS Troubleshooting

In the meantime, it's helpful to know:

  • Device & Generation: 
  • Carrier:
  • iOS version:
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?
  • Have you noticed any error messages? 

Thanks for your help with this. 🎧

Alyssa | Community Manager
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