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iOS: Won't Play Requested Songs

disaster1072013
Local Performer

NO RESPONSE AT ALL FOR REQUESTS, apple 12 mini - music will not play requested songs apple 12 mini device

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey, @disaster1072013. 👋

Sounds like you're having trouble playing Pandora from your iPhone 12 mini. 

Could you share a bit more about what is happening?

Are you attempting to initiate a Premium Access session when this happens?

Have you received any error messages? If so, what exactly does it say?

++

iOS Troubleshooting:

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

I hope this helps. Feel free to let me know how it goes. 🎧

 

Alyssa | Community Moderator
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