So you linked me to a page that says, "...a downloaded app could be using too much battery."  No kidding?  I thought that's what I said!  Further, the recommendations are what I already referred to, i.e., restrict background, force stop, uninstall the app.  Are you really sending people to a page that tells us to uninstall your app?  Your company evidently could care less about the users and that's ultimately lost revenue for you.  A shame, because as I said, I really like the music curation.  Count me as a lost potential subscriber. ... View more

@norahcross I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: First, confirm that your mobile device is connected to the same Wi-Fi network as your Sonos. Next, check for any updates to the Sonos and Pandora apps. To check for any necessary updates, visit the app store on your device. If you continue to have trouble after you've done that, make sure that your Sonos' firmware is up to date. To check for firmware updates from an iOS or Android device, open your Sonos app and tap on the More tab. Select Settings and then Check for Updates. Once any necessary updates are complete, restart your Sonos device and try Pandora again. Here's some information on how to add Pandora to your Sonos. Let me know how it goes. ... View more